Welcome to On Demand
About On Demand
- It is Web-based, which means that employees can access their training anytime, anywhere.
- It allows customers to purchase training in a pay-as-you-go solution.
- It provides users the ability to track and manage their training programs anytime, anywhere.
- It emphasizes training management and gives you the ability to track the inventory of training content and manage training assignments made to each employee.
- It provides useful reports on employees, assignments, and training units.
- On Demand has the ability to host third-party content that is SCORM and AICC compliant.
On Demand stores the following information about customers' training compliance:
- Training assignments
- Training Content
- Employees' training compliance status and transcript
- State-of-the-art data center with strong physical access controls to prevent any unauthorized access.
- Industry-standard infrastructure and network security components
- Automated tools that monitor and ensure the privacy of all data stored within the application
- Software development practices that leverage best practices for coding and testing, including detailed product management evaluation, analysis, prototype and design, reviews and approvals, testing, and user acceptance.
On Demand customers have access to additional services:
- Training materials provided by the Client Services and Technical Writing teams
- Regular and emergency customer support provided by the Technical Support team
- Dedicated account manager provided by the Client Development team
- Ongoing maintenance updates provides the Research & Development teams
- Live support from our Customer Support Team Monday - Friday from 7:00 am - 7:00 pm CT. Support is available by phone (844.881.8713) (888.202.3018) or by email (puresafetysupport@ul.com).
Security Best Practices
It is recommended that customers:
- configure user access in the system according to users' roles and responsibilities. Users should have the minimum level of security access needed to perform their job tasks in the system.
- train system users on the importance of maintaining the confidentiality of their system passwords. If users ever share their passwords with another user, it is recommended that users change their password immediately.
- require employees to change their company-assigned passwords the first time they log in to the system.
- require or recommend that your users change their passwords every 90 days or another frequency.
- require or recommend that your users create more complex passwords that have a minimum of 8 characters and that use symbols or numbers in addition to letters.
Contact the UL Privacy Officer by email at privacy-security@ul.com.
For On Demand customer support, email puresafetysupport@ul.com.